To clarify, we want any file that looks like D2debug.txt, or D2nnnnnn.txt (n=number). Look in your Diablo II folder for any files that begin with D2 and end in. If you still get errors, open a support ticket with a detailed description of the steps already taken. Once you have identified your DirectX version and your video card, you can update them. Please see our instructions on how to identify your DirectX version and video card model/drivers. If you still get errors, you should update DirectX and your video and sound card drivers. You can patch the game by connecting to for an auto-patch or you can download and run stand-alone patches from our patch page. Windows 2000/Windows Vista/Windows 7/Windows 8 users need Administrative rights to run the Diablo II program.Īfter the installation finishes, patch the game. Under Defragmentation, click Defragment now. Select Yes to schedule after restart if a dialog box comes up prompting you to do so. Under Check disk options, select the Scan for and attempt recovery of bad sectors check box and the automatically fix file system errors box. Open My Computer (Computer on Windows Vista/Windows 7/Windows 8), and right-click the local disk you want to check. Scandisk and Defrag - Windows XP/Windows Vista/Windows 7/Windows 8 Warning: Do not defrag a Solid State Drive (SSD) Once the game is uninstalled, you can delete the Diablo II folder from your hard drive.Īfter uninstalling, run a thorough scandisk and defrag of your hard drive. Select Diablo II to run the automated process. To uninstall Diablo II:Ĭlick Start (Windows Key + Q in Windows 8) > Control Panel > Uninstall a program (Add/Remove Program in Windows XP). Copy these files to another directory and restore them once you have reinstalled the game. The character files have the same name as the character. These files are stored in the Diablo II\Save\ folder on your hard drive. Before reinstalling, you may want to back up your single player character files. If the patch does not correct the problem, follow the steps below. After installing the patch, reboot your computer and test the game again. Client patches include fixes that may correct this type of error. If you are receiving unhandled exception errors, make certain that your game is completely up to date.
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